UPDATE: NCHC Tournament Cancelled, Refund Information

GRAND FORKS, N.D. (Valley News Live) -- UPDATE: COLORADO SPRINGS, Colo. – The National Collegiate Hockey Conference and its member institutions, in coordination with Xcel Energy Center, have announced the 2020 NCHC Tournament has been cancelled effective immediately.

NCHC Frozen Faceoff ticket refunds are available at point of purchase. Online orders will be automatically canceled and refunded. Fans looking for a refund of their NCHC Quarterfinal round tickets should contact their athletic department’s ticket office.

More information will be provided to fans in the coming days.

Originally posted Thursday morning:

Following the lead of the NCAA and at the recommendation of health officials regarding COVID-19, the NCHC and its member institutions have decided that the four NCHC Quarterfinal Series scheduled for this weekend (March 13-15) will be closed to the public. Attendance will be restricted to student-athletes, coaches, event and team staff, credentialed media and student-athlete family guests.

Because the NCHC Quarterfinal round games are closed to the public, you will not be able to use your previously purchased tickets to attend the game. The ticket refund process will commence immediately for those who have purchased tickets to this weekend’s playoff series at Ralph Engelstad Arena.

The decision to play with restricted attendance was made for the safety and well-being of the student-athletes, coaches, staff, media, and fans. The conference, in consultation with member school leadership and health agencies, is constantly monitoring all relevant information regarding COVID-19 to make any further decisions about the future of the NCHC Tournament.

If you ordered tickets online or over the phone with a credit card, Ticketmaster has you covered. No additional action is needed and you won't need to reach out to anyone and you will be notified that the event has been canceled. Your refund will be automatically delivered, except UPS fees, to the method of payment used to complete your original purchase. Refunds should be received within 7-10 business days.

All customers that purchased tickets at the Ralph Engelstad Arena Box Office will need to return to that original point of purchase to receive a refund. Box office purchasers are advised to call the Ralph Engelstad Arena Box Office at (701) 777-4689 with additional questions or concerns. Box Office hours are Mon.-Fri. from 10 AM – 6 PM and Sat. from 10 AM – 2 PM.

For UND Hockey Season Ticket Holders, you will receive a credit for the NCHC ticket packages that will be applied to the NCHC portion of your season ticket renewals for the upcoming 2020-2021 season. If you elect not to renew your season tickets, we will issue a check to you at the conclusion of the renewal process during the summer of 2020. Please call the Ralph Engelstad Arena Ticket Office at 701-777-4689 or email us at tickets@theralph.com you have questions regarding your NCHC playoff tickets.

If you seek to speak with someone at Ticketmaster, you may call Ticketmaster support at (800) 653-8000.

Ticketmaster support telephone hours are as follows:
Mon-Fri: 9 AM – 9 PM
Sat: 9 AM – 8 PM
Sun: 9 AM – 6 PM

Originally posted Wednesday evening:

The National Collegiate Hockey Conference is the next to join a rapidly growing list of leagues limiting fan access to games.

The league releasing this statement today:

'Following the lead of the NCAA, best practices of others, and at the recommendation of local and state health officials regarding COVID-19, the NCHC and its member institutions have decided that the four NCHC Quarterfinal Series this weekend (March 13-15) will be closed to the public. Attendance will be restricted to only student-athletes, coaches, event and team staff, credentialed media and student-athlete family members.

Fans looking for a refund of their NCHC Quarterfinal round tickets should contact their athletic department’s ticket office. Because the NCHC Quarterfinal round games are closed to the public, the conference has made the decision to make all streams this weekend free to the public on NCHC.tv.

The decision to have limited attendance was made for the safety and well-being of our student-athletes, coaches, staff, media and fans. The conference, in consultation with member school leadership and health agencies, is constantly monitoring all relevant information regarding COVID-19 to make any further decisions about the future of the NCHC Tournament.'

The Ralph Engelstad Arena releasing a tweet Wednesday night informing fans to check back Thursday for information on refunds.

This announcement overrules an earlier announcement Wednesday by the General Manager of the Ralph Engelstad Arena who had announced the North Dakota Hockey games this weekend against Colorado College would go on as planned with no restrictions on fan attendance.

Jody Hodgson, in a post on social media, clarified Wednesday's announcement made by the NCAA regarding the Men's and Women's Basketball tournament has no impact on this weekend's hockey games in Grand Forks.

North Dakota is scheduled to play Colorado College in the best-of-three format NCHC Quarterfinals Friday at 7:37 p.m. and Saturday at 7:07 p.m.
If necessary, a game will be played Sunday at 7:07 p.m.