JAMESTOWN, N.D. (Valley News Live)- A Jamestown woman is frustrated. She has all the supplies needed to fix a hole in her roof, but no one to do it. She tells us, she hired someone to fix it and has been forced to wait for the work to get done, because they haven’t shown up.
For Julie Lende, she's still waiting on the contractor she hired three months ago. She says, she's getting sick of it.
"I finally just got kind of upset and said, 'well if you're not going to do it, just please come and get your crap out of here'," says Jamestown woman in need of new roof, Julie Lende.
Julie tells us, she contacted a business called 'Your Home Improvement Company' in April. And she says, they came out to her home with an estimate that wasn’t cheap.
"It started really high. I can't remember if it was $36,000 or $38,000. Then, they got all the way down to almost $21,000," says Lende.
Still, she wanted the job done. They wrote a new contract saying the work would be completed in 6-10 weeks. But that time has come and gone, and the work still isn't done. They did drop off the shingles, among other things at the end of May.
And Julie says, they've been calling almost every day saying they're coming, but they don't show up.
"They just told me I had to pay, regardless, whether they came and got this stuff or not," says Lende.
While all of this is going on, her family is also concerned about the price.
"We tried to get out of it the next day because my son said, 'this isn't too good'," says Lende.
So we went to a local contractor and showed him what we learned. Dave McCrackin has owned J & J Repairs and Roofing for almost 50 years now. He tells us, he has some issues with the cost.
"That's an $8,500 roof. That's 2,300 square feet. It's an under $10,000 job," says J & J Repairs and Roofing Owner, Dave McCrackin.
McCrackin says in his opinion, the shingles should get off the yard or they'll kill the grass. Now, Julie's concerns have not fallen on deaf ears. We talked with the Your Home Improvement's corporate office. They tell us, an installer was scheduled to come out in June but for one reason or another, they didn't show up. They say, they're working to get someone out there now.
So what should you do if you find yourself in this type of situation? Dave McCrackin says the first thing to do is, get quotes from a number of different contractors before making a decision. He tells us, if the project hasn't been started in the set time frame, to cancel the agreement and find a new contractor.
But on top of all that, he says to make sure the business is accredited by the Better Business Bureau. The BBB tells us, Your Home Improvement Company is accredited by them, but they encourage people like Julie, to file any complaints with them. Most importantly, check out previous customer's reviews and ask for references before making a decision on a contractor.