UPDATE: AG reports 458 complaints filed against Glasser Images, attorney answers questions

Published: Oct. 12, 2021 at 8:25 PM CDT
Email This Link
Share on Pinterest
Share on LinkedIn

FARGO, N.D. (Valley News Live) - UPDATE: In a press conference on Oct. 13 Glasser Images’ attorney Tim O’Keeffe said his priority right now is getting photos and videos of weddings to those couples.

“We are trying to find a way to take all of the images that are out there, and the videos that are out there and get them to those that rightfully deserve to have them,” said O’Keeffe.

He said it’s a ‘logistical challenge’ to try and get the files to the rightful owners, and it’s not going to happen overnight.

O’Keeffe said Glasser Images has not filed for bankruptcy as of Oct. 13.

For couples or sub-contractors who never received the email about Glasser Images closing, O’Keeffe said it’s a tough task to get information out to everyone.

“We are talking about hundreds, actually thousands, or email requests of all nature and variety,” said O’Keeffe, “So, we are doing the best we can.”

When asked about if customers who paid upfront would receive a refund O’Keeffe reiterated the focus right now is getting photos and videos to couples who already had their wedding.

“I really don’t have a comment on refunds,” said O’Keeffe, “I don’t want to go down that hole right now to parse it out.”

In regards to the $502,000 paycheck protection program loan Glasser Images received from Starion Bank O’Keeffe said the loans were used for payroll purposes and were officially forgiven.

With more than 170 complaints to the North Dakota Attorney General’s Office, O’Keeffe said they will cooperate fully during the investigation of the allegations of defrauding consumers.


Following the fall out of the Glasser Images sudden closure on Oct. 7, the company’s attorney Tim O’Keeffe answers questions raised by sub-contractors, couples, and employees.

For weddings that had already been photographed or videoed by a Glasser Images sub-contractor, O’Keeffe said the company is trying to make arrangements with sub-contractors to provide the data/files/video to outside photographers/videographers who can complete the processing of the files, ‘allowing the important wedding memories to be provided to the wedding couples.’

He said there will not be any copyright issues for sub-contractors providing the images/files/video footage.

For couples who reserved dates in the future, O’Keeffe said they ‘may’ contact the sub-contractor photographers or another photographer to make arrangements directly with them, and for sub-contractors, there will not be issues in providing the images/files/video footage. He did not say if they will get a refund.

O’Keeffe suggested former Glasser Image employees provide their information to the North Dakota Department of Labor. He also asked former employees to contact him about getting their personal items from the Glasser Images office, and that ‘employees do not destroy company property or images/files.’

More questions will be answered at a press conference with Glasser Images’ attorney on Oct. 13.

Copyright 2021 KVLY. All rights reserved.