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Supervalu Investigating Possible Data Breach - Valley News Live - KVLY/KXJB - Fargo/Grand Forks

Supervalu Investigating Possible Data Breach

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FRIDAY EVENING UPDATE:

If you've used your credit or debit card while shopping at a Hornbacher's recently, your information could be at risk.

But Hornbachers' owner, Supervalu, says they believe any problems with hackers getting into customers credit data is contained.

They also say they are confident customers can safely use their credit and debit cards in their stores. Meantime, the investigation into the security breach issue is on-going. The breach could include account numbers, expiration dates, and other information on your credit card, but they say there's no evidence as of yet the data was misused. That doesn't mean customers aren't concerned:

"I don't know what they can all get or what all information they can get," says Fargo Hornbacher's Customer Cody Ertelt, who says he almost always pays with plastic.

The breach includes five Hornbacher's stores with the lone exception being the Hornbacher's Express on South University. The time period in question is between June 22 and July 17.

"We have had a few phone calls," says Jennifer Dirk, Assistant Vice President of Gate City Bank.

She says the bank has a fraud detection service that monitors purchases.

"If a purchase is out of their normal spending pattern, it will be alerted as fraud and it might be declined or it might reach out to our customer to see if they've authorized it," says Dirk.

If you keep your money with Gate City Bank, their fraud protection program is looking out for you, but they say you should keep an eye on your own accounts too.

"They are the best at monitoring unauthorized use of their own, personal accounts," Dirk says.

Dane Marcusen, a Fargo Hornbacher's customer, says he checks his accounts often after having his card number stolen in the past. He says it makes him think twice about embracing the digital age.

"If you can avoid that by paying cash and not leaving a paper trail, all the better," Marcusen says.

Gate City Bank says anyone who is concerned can get a new credit or debit card. They say if money is ever fraudulently taken from your account, the bank will reimburse you. 

The North Dakota Attorney General's office says they've contacted Supervalu and are monitoring the situation. The level of their involvement will depend on whether or not anyone in North Dakota is a victim. The office also recommends customers contact the Supervalu assistance line, 855-731-6718 and take advantage of a free identity protection service provided by Supervalu.

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Supermarket chain Supervalu announced Friday morning that is investigating an attack by hackers.

The potential data breach happened at stores in Minnesota, North Dakota and several other states between June 22 and July 17.

Stores impacted include 5 Hornbacher's locations in Fargo-Moorhead.

Supervalu is still investigating the incident and has not determined yet if any cardholder data was actually stolen.  So far there is no evidence of the data being misused.

The company, based in Eden Prairie, is offering customers whose cards may have been affected a year of complimentary consumer identity protection services via AllClear ID.

A call center to help answer questions can be reached at (855) 731-6018.

Customers may also visit Supervalu's website under the Consumer Security Advisory section to get more information about the data breach and the identity protection services.

COMPANY NEWS RELEASE:

Eden Prairie, Minnesota, August 14, 2014 - SUPERVALU INC. (NYSE: SVU) today is announcing that it experienced a criminal intrusion into the portion of its computer network that processes payment card transactions for some of its retail food stores, including some of its associated stand-alone liquor stores.  This criminal intrusion may have resulted in the theft of account numbers, and in some cases also the expiration date, other numerical information and/or the cardholder's name, from payment cards used at some point of sale systems at some of the Company's owned and franchised stores.  The Company has not determined that any such cardholder data was in fact stolen by the intruder, and it has no evidence of any misuse of any such data, but is making this announcement out of an abundance of caution.

SUPERVALU believes that the payment cards from which such cardholder data may have been stolen were used during the period of June 22 (at the earliest) through July 17 (at the latest), 2014, at the 180 SUPERVALU stores and stand-alone liquor stores listed at www.supervalu.com under the Consumer Security Advisory section, operated under the Cub Foods, Farm Fresh, Hornbacher's, Shop 'n Save and Shoppers Food & Pharmacy banners.  The intrusion may also have resulted in the theft of such cardholder data from some cards used during this period at 29 franchised Cub Foods stores and stand-alone liquor stores, which are included in the store list referenced on the SUPERVALU website.  SUPERVALU currently believes that the intrusion did not affect any of its owned or licensed Save-A-Lot stores or any of the independent grocery stores supplied by the Company through its Independent Business network other than the franchised Cub Foods stores referenced above.   

Upon recognition of the intrusion, the Company took immediate steps to secure the affected part of its network.  An investigation supported by third-party data forensics experts is on-going to understand the nature and scope of the incident.  SUPERVALU believes the intrusion has been contained and is confident that its customers can safely use their credit and debit cards in its stores. 

"The safety of our customers' personal information is a top priority for us," said President and CEO Sam Duncan.  "The intrusion was identified by our internal team, it was quickly contained, and we have had no evidence of any misuse of any customer data.  I regret any inconvenience that this may cause our customers but want to assure them that it is safe to shop in our stores."

The Company currently has no reason to believe that additional information beyond that described above may have been stolen by the intruder.  However, given the continuing nature of the investigation, it is possible that time frames, locations and/or at-risk data in addition to those described above will be identified in the future.

The Company has notified federal law enforcement authorities and is cooperating in their efforts to investigate this intrusion and identify those responsible for the intrusion.  This press release has not been delayed as a result of law enforcement investigation.  SUPERVALU has also notified the major payment card brands and is cooperating in their investigation of the intrusion.

Although SUPERVALU has not determined that any cardholder data was in fact stolen by the intruder, and it has no evidence of any misuse of any such data, the Company is offering customers whose payment cards may have been affected 12 months of complimentary consumer identity protection services through AllClear ID.  SUPERVALU has established a call center to answer customer questions about the intrusion and the identity protection services being offered.  This call center will be staffed Monday through Saturday from 8 a.m. to 8 p.m. Central time and can be reached at (855) 731-6018.  Customers can now call this number at their convenience, and a recorded message will be available with information regarding the intrusion.  Customers can also visit www.supervalu.com under the Consumer Security Advisory section for additional information about the intrusion and the complimentary consumer identity protection services being offered through AllClear ID.

Customers are not responsible for counterfeit fraudulent charges on their credit cards or debit cards that are timely reported.  Accordingly, if customers become aware of such activity, they should contact their issuing bank immediately.  Below is a "Consumer Identity Protection Reference Guide" that details the steps customers can take to protect their information against potential misuse, including the option to place a fraud alert or a security freeze on their credit file.  SUPERVALU urges customers to be vigilant and closely review or monitor their bank and credit card statements, credit reports and other financial information for any evidence of identity theft or other unusual activity.  The Company reminds its customers that under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit bureaus.  To obtain a free credit report, customers should visit www.annualcreditreport.com or call, toll free, (877) 322-8228.

Some stores owned and operated by Albertson's LLC and New Albertson's, Inc. suffered a related criminal intrusion.  For more information about the intrusion affecting Albertson's LLC and New Albertson's, Inc. stores, please visit albertsons.com, acmemarkets.com, jewelosco.com, or shaws.com.  SUPERVALU provides information technology services to these Albertson's LLC and New Albertson's, Inc. stores pursuant to transition services agreements, and we have been working together to respond to the intrusion into their stores.  SUPERVALU believes that any losses incurred by Albertson's LLC or New Albertson's, Inc. as a result of the intrusion affecting their stores would not be SUPERVALU's responsibility.    

SUPERVALU maintains insurance for cyber threats, which it believes should mitigate the financial effect of these intrusions on SUPERVALU, including claims that might be made against the Company based on these intrusions. Based on currently available information, SUPERVALU management does not believe that the ultimate outcome of these intrusions, including any related lawsuits, claims or other proceedings that might be initiated against the Company, will have a material adverse impact on the Company's consolidated results of operations, cash flows or financial position.
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