In response to Governor Mark Dayton declaring a state of emergency in Minnesota, Jan. 30 is the first day of a new propane hotline set up by the state's Emergency Operations Center.
The hotline will answer questions about pricey propane and help find resources for those who need assistance heating their homes.
"We've decided to kind of centralize that and have one number to call where people can get any propane-related questions answered," says Minnesota Department of Public Safety Spokesperson Doug Neville.
And they're also trying to help. They've already received many calls from those whose propane levels are low, but prices are high.
"Whether they qualify for a low-income energy program or there's other help within their community they can turn to," he says.
Moorhead Ace Hardware staff say they haven't seen an increase in price for their recreational propane, but they hear from those having to heat their homes on a budget.
"If they have to pay more for their propane to heat their homes or whatever they're using it for, it takes some away from their money to spend on groceries or other needs that they have to buy," says store Co-Owner Dick Popp.
In the hotline room there are representatives with the Department of Commerce and other entities.
"Somebody from the Department of Agriculture that can address some of the agricultural issues and Homeland Security Emergency Management division that can help direct people to other things they might need," says Neville.
Including how to use alternative heating sources safely. The hotline number in greater Minnesota is 1-800-657-3504. Those in or questioning in the metro area can call 651-297-1304. The hotline is open Monday through Friday 9 a.m. to 4:30 p.m.