Medica members may be a bit confused after calling the customer service line.
A whistleblower from Ottertail, Minnesota called to let us know Medica members who have received their new Evidence of Coverage Medica Choice Care Book are coming across some wrong information.
If you call the 888 number printed in the book for customer service, you aren't going to reach Medica.
Valley News Live Reporter Mellaney Moore called twice and received different messages both times. The second time, she heard this:
"Thanks for calling the savings hotline where we provide special savings to select callers. To hear how you can receive a $100 retail certificate to over 800 retailers such as Wal-Mart and Best Buy as well as other savings, press one now."
After pressing one, the representative started asking for personal information from Moore. This made her a little suspicious of a scam, so she started to ask some questions about why she would hear two different messages from the same number. The representative hung up.
After he hung up on her, she called the correct number for Medica. They acknowledged the mistake and said they apologize to their clients. They told her a booklet with the correct information would be released sometime in March.
for the correct Medica customer service line information.