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SOURCE Effective UI
EffectiveUI study conducted by Harris Interactive reveals that 87 percent of people leave with a negative perception of a brand after a frustrating digital experience
SAN FRANCISCO, Nov. 5, 2013 /PRNewswire/ -- Only 15 percent of people think technology – including mobile devices, smartphones, tablets, etc. – has made their life more complicated, according to a study conducted by Harris Interactive among more than 2,000 U.S. adults in October and commissioned by EffectiveUI. But while technology and quick access to information is making life easier, people also say that the digital experience is becoming more frustrating.
This frustration has huge implications on a brand, as 87 percent of people say that a frustrating digital experience leads to at least a somewhat negative perception about that brand.
People say they want digital experiences to be easier. On average, people would do more of the following activities if they were easier:
"The trouble with the current situation is that we, as digital professionals, consider ourselves to be tech savvy, but the people we are designing for don't see themselves that way," said Anthony Franco, president and co-founder of EffectiveUI. "We have to start building experiences for the people we are meant to serve – to help solve problems not as engineers, but as empathetic human beings."
EffectiveUI at GigaOM Roadmap
EffectiveUI is addressing these topics today at GigaOM Roadmap 2013. First, the company will host a panel discussion titled, "The Telemetrists Meet the Experientialists" on the combination of data science and experience design, and how companies must leverage both to create meaningful digital experiences. The panel takes place at 3:10 p.m. today, and the participants include:
In addition, Anthony Franco, will explore the history of digital experiences, and share thoughts on how far we have yet to go to make them better in a session titled, "Confessions of a Reformed Technologist," today at 4:20 p.m. on the main stage.
This survey was conducted online within the United States by Harris Interactive on behalf of EffectiveUI from October 28-30, 2013 among 2,016 adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Jill Petersen, 206-683-5225.
Navigating the most complex business problems, EffectiveUI designs and builds digital solutions for the Fortune 1000 and ambitious innovators. Driven by the belief that the interface between people and technology makes or breaks the success of every digital product, application and user experience, the company's purview spans anywhere an effective UI is needed, from smartphones to flight decks. In addition to creating award-winning digital products, mission-critical Web applications, and integrated mobile apps, EffectiveUI provides its clients with strategic guidance, training and embedded experts to spur internal progress. EffectiveUI is a WPP company (NASDAQ: WPPGY).
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