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Cable ONE Customers Upset Over Contract Dispute - Valley News Live - KVLY/KXJB - Fargo/Grand Forks

Cable ONE Customers Upset Over Contract Dispute

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Some Valley customers are frustrated with their cable company.

After Cable ONE couldn't come to terms with Turner Network Channel, now many Fargo residents are saying the lack of customer service and apology for dropping channels is upsetting.

"There was no indication really that I could see that they were going to eliminate stations." Kevin Carlson says.

He and other customers say after October 1st they noticed channels like CNN, TNT and TBS were all missing from their package.

"It's definitely hard, especially in this economy every dollar's important and so when you do spend them money on a luxury like cable you kind of want the full package." Desiree Sanchaz says.

"It was different years ago when I was paying not too much for cable but now when I'm paying over 100 dollars a month it's, you know, they should be providing a good service." Carlson says.

No one from Cable ONE could talk in person, but a call to the Billing Office said customers will be credited for missing channels once things are resolved. They couldn't give an estimated amount but said it would be the number of channels and how many days there were missing that'd be taken into account.

A credit the company says will be on an upcoming bill.

But today some of the people stopped inside the Fargo store to drop off their cable boxes. They told Valley News Live they unhappy with the service that was provided, that's why they were canceling their subscriptions with cable one.

"Well you'd think they'd want to treat their long term customers better than that, but now there's other choices I can make so maybe ill look into them." Carlson says.

Until an agreement is made with Turner Network Channel, customers will be missing their shows they've paid for.

"Don't want to keep paying for some of my favorite stations that are going to be gone." Sanchaz sighs.

If Cable ONE and Turner can't come to an agreement, they're looking for your ideas for what channels will replace those lost. Call customer service if you have suggestions.

 

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