Consumer Reports: This Isn't What I Expected - Valley News Live - KVLY/KXJB - Fargo/Grand Forks

Consumer Reports: This Isn't What I Expected

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When's the last time you bought something and it wasn't what you thought it was going to be? Judging from all the complaints Consumer Reports receives, it probably wasn't all that long ago.

Subway has long promoted its foot-long sandwiches. So when customers caught the company serving up shorter sandwiches, they took their complaints to Facebook, grabbing media attention and even outraging Stephen Colbert.

The Colbert Report: "We have been five-dollar footwronged!"

Consumer Reports' Tod Marks says that's not the only product that's disappointing consumers.

The Allergy Luxe Premium Bed Bug Mattress Protector says it provides "luxurious fabric protection against bed bugs, dust mites & allergens."

Tod Marks/Consumer Reports: "But if you turn the package over and read the fine print at the bottom, it says ‘the manufacturer makes no claim that this product will prevent or inhibit human exposure to insects, allergens, mold or other microbial matter.'"

The packaging for the Cuddly Sherpa Throw shows cute lambs. But look closer and you see the throw is made from "100% polyester."

Looking for products "made in America" can be confusing as well.

Tod Marks: "Just because you see a symbol like an American flag doesn't mean it was
American-made at all."

The American Glove Company says "We Glove The USA." But look below — made in Vietnam! And you'd think these dish towels made by American Mills were also manufactured in the U-S. Wrong! They're made in China.

Unfortunately, confusing words and images aren't necessarily forbidden by the Federal Trade Commission — responsible for monitoring deceptive product claims.

Tod Marks: "What would a reasonable consumer think, they ask. And even there it's not
clear cut."

That means reading labels closely is a good habit to get into.

Consumer Reports says if you believe you've been mislead about a product, complain to the manufacturer directly. And file a complaint with the Federal Trade Commission at consumer.ftc.gov.

As for Subway, the company has issued a statement saying, "We have redoubled our efforts to ensure consistency and correct length in every sandwich we serve."


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