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Tax Return Glitch Affects Thousands - Valley News Live - KVLY/KXJB - Fargo/Grand Forks

Tax Return Glitch Affects Thousands

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A recent glitch in H&R Blocks system has affected more than 600,000 tax returns. One Moorhead woman has been waiting over a month for money she and her family depend on.

The commercials say, "I'm a tax professional, we know and understand tax laws, tax theory's." H&R Block has advertised its tax professionals non-stop this tax season, but after some used their offices and online services, the company found there was a problem with one of their forms. That delayed thousands of people from getting their money.

"It states 100 percent satisfaction guaranteed, and I'm like yea no it's not 100 percent, I'm not happy." Jenny Glende says. She has a husband, three kids, and a job, but she still made sure to keep an eye on her taxes. After checking the IRS web page numerous times she says she noticed their returns weren't coming. 

"We never got an email never got a letter." Jenny says. And it wasn't until she did her own research that she realized their money wouldn't come as soon as the 'tax professionals' said.

"Nobody told us what was going on." So she turned to the company's Facebook page, and after complaining on a few times they started to delete her comments. 

"Like I posted on there and all of a sudden I realized they had blocked me." Jenny exclaims. She was surprised the company would go so far to get some negative comments off, but her posts aren't the only ones they've been deleting. Other comments that follow the company's posting policy still were deleted, it wasn't until Friday March 15th that a post from the CEO apologized to their 'valued clients'. But to people like Jenny it's the way the company handled it which still upsets her.

"This makes me feel better but this should have been done weeks ago, I mean as soon as they knew there was a problem, it should have been on there like hey you know what, hey this is what happened its our fault and just owning up to it is like a huge thing, you know. Like hey we made a mistake we're sorry." She says.

To her it's a late apology just like her late return. If you want to read the full message from CEO Bill Cobb Click Here.

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