When you pay for a service you expect the business that cashed your check to produce on their promise. This next story deals with just that. Valley News Live got a tip from a viewer regarding Y2K Photography in Fargo.
Dozens of people weren't able to get in contact with the owner at Y2K Photography to get pictures from weddings, senior photo's, and everything in between. That is until we ran a story on it. Today the owner, Kevin Lind opened up his business off of 25th Street South so folks could finally get what they paid for. His current location is for lease and you won't find Lind there during the week. But he wanted to assure customers he was trying to make it right.
Dan Johnston was just one person who paid for a service that Y2K Photography's owner never produced on. After sharing his story with Valley News Live, Johnston not only got a call back, but he finally got several rolls of his 8 millimeter film back as well. He had waited for the work to be done for 6 months and Johnston says he was ready to except he would never get them. But two days after his story aired, he received his 100 dollar deposit back, and all of his film.
Others were in the same boat as Johnston. The neighboring business to Y2K Photography says over the past couple months hundreds of people have come by trying to get a product back that they paid for as well. Trying to track down Lind proved to be tough for many of those people.
Stacie Sauvageau was one customer,"I left voicemail's. No returned calls... And the phone number was disconnected for several weeks."
Tom Roach has been waiting for a over a year for a digital frame that was supposed to be included in his purchased package for his wedding, "my wife got pretty frustrated and sent several emails and never got any response and she had to send me after him."
Lind agreed to open his business Saturday so folks could work on getting some of those items returned. Former customers came by Y2K Photography in anticipation of sitting down with the owner, and they got that opportunity. They were also their to collect their pictures.
Tom Roach was glad that his wife heard about it, he walked in the shop and out, all within 35 seconds, "it was good we heard he was gonna be here. So I called him after I saw the story on the news and asked that he have our frame here so we could finally be done with everything. And it worked out!"
Sauvageau didn't get her final product today but is optimistic it is on it's way soon, "he's giving me exactly what I paid for and that's all I wanted. I didn't want my money back I wanted my pictures."
It became apparent after talking with some former customers they liked his work. It's just the last step of the process they say he has the hardest time producing on. Sauvageau has been waiting for nine months today, she left with a little bit of assurance Lind is going to get her the album she paid for. "I'm pleased as long as he stays in contact with me. They said they should have my proofs emailed to me of my album by the end of the week. If that holds true, I'll be a happy customer."
Roach who has been waiting for more than a year for the whole package he paid for. Today it was finally concluded. "This digital photo frame, it was promised to us when we purchased our wedding package." Says Roach.
From the get go, the only purpose of exposing a story like this was to get people's memories, memories that were captured by a professional, back in the hands of the clients. Today some of those irreplaceable moments in life are back in the possession of those who just couldn't recreate them, without the photographers help.
Y2K Photography is not closed. But it's current location in Fargo off of 25th St. S. is closed. Lind is planning on continuing the business part time as he actually has several other businesses.The number at Y2K Photography is still active though, and Lind wants to make sure people who didn't get their product back yet, contact him at 701-478-2000
Lind assures us he will continue calling people back if they have a concern.
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