GRAND FORKS, N.D. (Valley News Live) Someone contacted our Whistleblower Hotline and said they didn't get what they paid for when they tried to buy University of North Dakota hockey tickets online.
When tickets went up for sale for the Minnesota Gophers v. UND Fighting Hawks they sold out almost immediately.
Some have struggled getting the tickets they want, "Uh, oh, we don't have those ticket's anymore and I'm like you're kidding me," Tim Fornes said.
Tim Fornes tried to buy a pair of tickets for the Friday game through stubhub.
"You've charged my credit card, you've taken my money, you've give me a delivery receipt and a week later, six days later, you're going just kidding," Fornes said.
He got an email that said the tickets he thought he had purchased were no longer available. They offered him different seats, but he wanted to sit on the end of the rink where UND is offense for two periods.
He's out more than 500 bucks waiting to see if still waiting to see if stubhub will find him seats where he wants to sit.
Heather Reardon, the ticket office manager at the Ralph, isn't surprised to see prices skyrocketing.
"There's been some that have sold for $250 a ticket," Reardon said. "There's all kinds of people out there are trying to make a couple bucks on the secondary market."
She said the only place to go on the secondary market is ticketmaster.com. If you buy the tickets through ticketmaster The Ralph ticket office can help if you if your tickets stolen or lost.
As for Fornes, after Valley News Live contacted Stubhub, he was contacted by Stubhub. Fornes said Stubhub has finally found him seats in the section he had originally tried to sit in.
In a statement Stubhub said these types of incidents happen in less than one percent of transactions.
The Better Business Bureau has tips when buying tickets.
The safest way to buy is to buy direct from the venue, but if you can't do that consider the source. Make sure they're reputable, you can check them with the BBB.
Know the refund policy and be wary of ads online offering cheaper than usual tickets.